Welsh Fruit Stocks

About Us
Welsh Fruit Stocks are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Welsh Fruit Stocks
Bryngwyn
Kington
Powys
HR5 3QZ
Phone: 01497 851209
Fax: 01497 851209
Email: sian@welshfruitstocks.co.uk

Making A Purchase

THE PLANTS

All the plants we sell are grown here on our nursery. Our plants are all supplied as bare rooted plants and they will need immediate attention on receipt. Bare root plants have many advantages over potted plants and provided that they receive careful attention over the first few weeks they should establish quickly.

We believe the health and character of our plants to be good. The raspberry canes and strawberry plants have all been entered into the Ministry Plant Health Propagation Scheme (PHPS) and have been inspected for trueness to type and health on at least two occasions through the growing season and have passed all the inspections. The bush fruits have been grown from our PHPS certified parent stocks and we have carefully managed and inspected them on a very regular basis throughout the growing season.

We ensure that all the plants leave us in perfect condition and they are packed to withstand 3-4 days in carriage, but please examine them on receipt, and inform us if you are at all concerned. We do our very best to send you healthy plants, and you should expect healthy growth. However, as in nature, very occasionally some can fail. If this does occur, and you have followed all instructions on our planting guide, you may contact us to discuss possible causes and replacements (as the season allows).

The acceptance of an order does not constitute a contract to supply. Orders are accepted conditionally upon plants being available, subject to crop and certification. We endeavour to constantly assess the availability of plants, but in the event that we are unable to complete an order then we have the right to cancel the order without incurring any further liability to you. In this case a full refund of the plants and postage will be given. Very occasionally, e.g. at the end of the season, we may need to substitute a variety of plant for one which we consider to be similar. If you do not want us to do this please let us know in the comments box provided on our order page.

PAYMENT

Prices shown on our web site are for the Autumn 2011 - Spring 2012 season. Orders are accepted on the understanding that your account will be charged as soon as we receive your order and you may have to wait for your plants to be despatched at the times given under DESPATCH below.

Our website is hosted on a secure server. Whilst ordering on our website you will be transferred to Actinic Payments (powered by Creditcall) which is a secure payment site. No financial information is stored on our computers or on our website and we do not pass on any of your personal details to any one else except to pass on your telephone number to the delivery company who will deliver your plants.

We are also happy to accept payment by cheque (made payable to Welsh Fruit Stocks), if you prefer this option there is an option for this during the checkout process. You can also order by post or phone in your order, although the phone may not always be manned throughout the working week.

Orders of over £300.00 will be invoiced at the time of despatch, with payment to be made strictly within one month of invoice date. Interest will be charged at 1.5% per month on any outstanding amounts. Please contact us if your order total reaches this amount, as we can also process payments over the telephone.

You should receive an acknowledgement of order automatically when you order on our web site or by phone. An acknowledgement of an order received by post will be given only if an s.a.e. is enclosed with your order.

DELIVERY CHARGES

No extra charge is made for carefully packing the plants ready for despatch.

For UK deliveries:
We send smaller items by First Class Post and use a guaranteed 24 - 48 Hour Delivery Service for heavier items. Other services can be arranged if required, at cost.
As prices quoted are ex nursery, please add postage at the following rates*:
Order total up to £20.00, please add £3.95
Order total from £20.01 to £45.00, please add £5.95
Order total from £45.01 to £90.00, please add £7.25
Order total from £90.01 to £150.00, please add £8.95
Order totals from £150.01 to £250, please add £10.95

*Customers from Scottish Highlands and Islands, Northern Ireland, Isle of Wight, Isle of Man and Isles of Scilly please add postage at the following rates:
Order total up to £20.00, please add £3.95
Order total from £20.01 to £45.00, please add £5.95
Order total from £45.01 to £90.00, please add £7.25
Order total from £90.01 to £150.00, please add £11.90
Order totals from £150.01 to £250.00, please add £22.95

We can deliver to certain plants to Channel Islands and Republic of Ireland but please contact us directly to discuss delivery options and charges. Please do not make these orders on our website.

DELIVERY INSTRUCTIONS

PLEASE GIVE US YOUR POST CODE, parcels cannot be despatched without it. If you are not at home during the day, please give us an address where the plants can be left and a signature obtained or where a parcel can be safely left (at your own risk). Also please leave us your day-time telephone number. We will pass this information only to the carriers.

We send all the plants in one parcel unless you request otherwise, in which case an additional delivery charge should be included.

Please inform us of any special requests for delivery dates, and we will try our upmost to oblige.
We cannot accept responsibility for plants delivered to the delivery address provided, if you are away from home e.g. on holiday etc, unless we have been previously notified of any dates when you will be away from home. We are charged a daily redelivery fee which we reserve the right to pass on to our customers if the parcel can not be accepted within 2 days.

Any order may be collected directly from our site, but only by prior arrangement please. Due to the isolated nature of the propagation beds and the potential plant health risks involved, we are not able to encourage visitors except for the pre-arranged collection of plants.

DESPATCH

We are only able to lift the plants when they are ready and these times can vary from year to year, so dates are given only as a guide.

PLEASE NOTE FOR AUTUMN DELIVERIES (ordered July onwards): We start to lift and send strawberry plants in mid - late October and then begin lifting canes and bushes after a hard frost, usually mid November. Strawberry plant only orders will be despatched first in mid - late October. Combined orders of strawberry plants and canes/bushes will be sent out in early - mid November (but late November if Autumn Bliss is included - they need to finish fruiting first). Bushes and canes will be sent out November until mid December.
We try to miss the Christmas post unless you have special requests.

PLEASE NOTE FOR SPRING DELIVERIES (ordered mid December onwards): We can despatch bushes and canes up until late March (depending on the season). Fresh-dug strawberry plants will be available February until early May or as cold-stored plants until late June (dependent on stock availability).

By ordering earlier than this you will be accepting these delivery dates.

We are of course dependent on good weather conditions for all our lifting and every effort will be made to supply plants when you require them. However, please bear with us if conditions are severe.

If you have provided us with an email address, you will receive an email notifying you of despatch.

CANCELLATIONS

You are able to cancel your order at any time until the plants are despatched and we will give a full refund. If the plants have been despatched you may still return the plants but please let us know in writing within 7 days following the date of receipt of the plants and then ensure that they are returned to us. We ask that you pay the cost for their return in this instance. We will ensure that you are refunded for the plants within 28 days. We obviously cannot accept any returns which have been planted out or held in a garden or allotment situation, because of plant health risks.

COMPLAINTS

We like to hear that our plants have done well and we hope that you are very pleased with your purchase but in the unlikely event that you are not, then please write to Welsh Fruit Stocks giving details of the problem. If you have followed all instructions on our planting guide, and have still had difficulties, we would like to discuss possible causes and offer replacements or refunds (as the season allows). This is a gesture of goodwill and not an acceptance of liability. We may ask for photographs or for the plants to be returned to us for examination purposes only. Postage or delivery costs will still be applicable to any replacements plants which are sent out.

FURTHER PLANT PROPAGATION

All varieties marked * are protected under the Plant Breeders Act 1964 and royalties are included in the price shown. You are reminded that further propagation of these varieties for resale is forbidden without a propagation licence from the Head Licensee. The plants are sold on the understanding that they will be used for fruit production only.

PRIVACY AND SECURITY

We do not pass on your details to any third parties. The details that you provide with your order will be held only for the purpose of fulfilling your order, and in accordance with the Data Protection Act 1998.

Your telephone number may be passed on to our carrier for delivery purposes only. You can ask us not to do this, if you prefer. Your email address will be used to send order confirmation and despatch notification.

We may very occasionally to tell you of any Welsh Fruit Stocks' current promotions or special offers via email. If you have provided us with the same email address more than once you will not receive multiple emails. We will not contact you again if you ask us not to. You may opt-out of receiving our newsletter during the checkout process, or by using opt-out option on every email we send. We do not like spam emails any more than you do!

If you inform us of days that you will not be at home to receive your parcel, these details will remain confidential. If you prefer, you can email us separately with delivery date information and we will ensure that the information does not appear on the outside of your parcel.

This website is based on the Actinic e-commerce system, and is hosted on a secure server. Whilst ordering on our website and opting to pay by credit or debit card you will be transferred to Actinic Payments (powered by Creditcall) which is a secure payment site. No financial information is stored on our computers or on our website.

- THE PLACING OF AN ORDER CONSTITUTES THE ACCEPTANCE OF ALL THESE CONDITIONS.

- BEING A SMALL FAMILY FIRM YOU CAN BE ASSURED OF OUR BEST ATTENTION AT ALL TIMES

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