THE PLANTS
All the plants we sell are grown here on our nursery. Our plants are all supplied as bare rooted plants and they will need immediate attention on receipt. Bare root plants have many advantages over potted plants and provided that they receive careful attention over the first few weeks they should establish quickly.
We believe the health and character of our plants to be good. The raspberry canes and strawberry plants have all been entered into the Ministry Plant Health Propagation Scheme (PHPS) and have been inspected for trueness to type and health on at least two occasions through the growing season and have passed all the inspections. The bush fruits have been grown from our PHPS certified parent stocks and we have carefully managed and inspected them on a very regular basis throughout the growing season.
We ensure that all the plants leave us in perfect condition and they are packed to withstand 3-4 days in carriage, but please examine them on receipt, and inform us if you are at all concerned. We do our very best to send you healthy plants, and you should expect healthy growth. However, as in nature, very occasionally some can fail. If this does occur, and you have followed all instructions on our planting guide, you may contact us to discuss possible causes and replacements (as the season allows).
The acceptance of an order does not constitute a contract to supply. Orders are accepted conditionally upon plants being available, subject to crop and certification. We endeavour to constantly assess the availability of plants, but in the event that we are unable to complete an order then we have the right to cancel the order without incurring any further liability to you. In this case a full refund of the plants and postage will be given. Very occasionally, e.g. at the end of the season, we may need to substitute a variety of plant for one which we consider to be similar. If you do not want us to do this please let us know in the comments box provided on our order page. |
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PAYMENT
Prices shown on our web site are for the Autumn 2011 - Spring 2012 season. Orders are accepted on the understanding that your account will be charged as soon as we receive your order and you may have to wait for your plants to be despatched at the times given under DESPATCH below.
Our website is hosted on a secure server. Whilst ordering on our website you will be transferred to Actinic Payments (powered by Creditcall) which is a secure payment site. No financial information is stored on our computers or on our website and we do not pass on any of your personal details to any one else except to pass on your telephone number to the delivery company who will deliver your plants.
We are also happy to accept payment by cheque (made payable to Welsh Fruit Stocks), if you prefer this option there is an option for this during the checkout process. You can also order by post or phone in your order, although the phone may not always be manned throughout the working week.
Orders of over £300.00 will be invoiced at the time of despatch, with payment to be made strictly within one month of invoice date. Interest will be charged at 1.5% per month on any outstanding amounts. Please contact us if your order total reaches this amount, as we can also process payments over the telephone.
You should receive an acknowledgement of order automatically when you order on our web site or by phone. An acknowledgement of an order received by post will be given only if an s.a.e. is enclosed with your order. |
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CANCELLATIONS
You are able to cancel your order at any time until the plants are despatched and we will give a full refund. If the plants have been despatched you may still return the plants but please let us know in writing within 7 days following the date of receipt of the plants and then ensure that they are returned to us. We ask that you pay the cost for their return in this instance. We will ensure that you are refunded for the plants within 28 days. We obviously cannot accept any returns which have been planted out or held in a garden or allotment situation, because of plant health risks.
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COMPLAINTS
We like to hear that our plants have done well and we hope that you are very pleased with your purchase but in the unlikely event that you are not, then please write to Welsh Fruit Stocks giving details of the problem. If you have followed all instructions on our planting guide, and have still had difficulties, we would like to discuss possible causes and offer replacements or refunds (as the season allows). This is a gesture of goodwill and not an acceptance of liability. We may ask for the plants to be returned to us for examination purposes only. Postage or delivery costs will still be applicable to any replacements plants which are sent out.
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FURTHER PLANT PROPAGATION
All varieties marked * are protected under the Plant Breeders Act 1964 and royalties are included in the price shown. You are reminded that further propagation of these varieties for resale is forbidden without a propagation licence from the Head Licensee. The plants are sold on the understanding that they will be used for fruit production only.
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TERMS AND CONDITIONS
This information is repeated in our terms and conditions:- THE PLACING OF AN ORDER CONSTITUTES THE ACCEPTANCE OF ALL THESE CONDITIONS.
- BEING A SMALL FAMILY FIRM YOU CAN BE ASSURED OF OUR BEST ATTENTION AT ALL TIMES - |
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